Internal Sales Admin Apprentice

• Handling incoming customer calls and emails professionally and confidently.
• Building and maintaining relationships with mechanical and electrical contractors and building merchants.
• Supporting the Regional Account Manager with customer communication and account activity.
• Proactively following up enquiries, quotations and customer requirements.
• Preparing and issuing accurate customer quotations in a timely manner.
• Processing sales orders and coordinating deliveries with internal teams.
• Maintaining accurate customer and project information within the CRM system.
• Ensuring all customer communication is logged clearly and consistently.
• Delivering a high standard of customer service at all times.
• Acting as a reliable point of contact between customers and internal departments.
• Helping to resolve basic customer queries and escalating where appropriate.
• Learning and correctly using company systems including CRM, email and document management tools.
• Supporting compliance with company processes including credit checks, documentation and internal approvals.
• Maintaining organised records and adhering to data accuracy standards.
• Minimum of 6 hours per week spent on apprenticeship work and training.

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