Job Title
Compliance Officer (Resident Services)
Contract
Secondment / Fixed Term – 12 months (Maternity Cover)
Location
Romford (with borough-wide travel)
Service
Housing / Resident Services
Grade 5
£35,520 – £38,739 per annum
About the Role
We are seeking an experienced and highly motivated Compliance Officer to join our Resident Services team on a 12-month maternity cover basis. This key frontline role is responsible for ensuring the safety and compliance of our housing stock, focusing on fire safety, clutter management, and housing standards.
The role protects residents, maintains safe communal areas, and ensures the Council meets its statutory obligations under housing and building safety legislation. It requires a strong customer focus, balancing enforcement with engagement and support for residents.
Key Responsibilities
- Carry out inspections across housing stock, including communal areas and individual dwellings, to assess compliance with:
- Fire Risk Assessments (FRAs)
- Housing Health and Safety Rating System (HHSRS)
- Clutter and hoarding standards
- Identify hazards and non-compliance issues, including fire risks linked to items in communal areas
- Take appropriate action to address risks, including issuing warnings, enforcement action, and follow-up inspections
- Work directly with residents to educate, support, and encourage behaviour change, particularly in relation to clutter and fire safety risks
- Manage and monitor compliance actions, ensuring risks are mitigated within agreed timescales
- Maintain accurate records, evidence, and compliance documentation
- Work collaboratively with housing officers, contractors, and external partners to resolve issues
- Escalate high‑risk cases appropriately, ensuring resident safety is prioritised at all times
About You
We are looking for someone with a strong background in housing compliance, who can demonstrate:
- Proven experience in:
- Fire safety compliance and FRA processes
- HHSRS inspections and hazard identification
- Managing clutter/hoarding cases and enforcement activity
- Excellent customer service and communication skills, with the ability to engage effectively with a wide range of residents, including vulnerable individuals
- A practical and solution‑focused approach, with the confidence to take enforcement action where required
- Strong organisational skills and the ability to manage a varied caseload
- Experience of working within a social housing or local authority environment
- Good understanding of relevant legislation, including building safety and housing standards
What We Offer
- Opportunity to work in a high‑impact role supporting resident safety and wellbeing
- A collaborative and supportive team environment
- Exposure to a wide range of compliance and housing management issues
This role involves regular site visits and direct resident contact. A flexible and proactive approach is essential.
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
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