Content QA Specialist

Do you have an eye for detail and a passion for ensuring high-quality content? Are you ready to play a vital role in delivering the best support content for global brands? We are seeking a Content QA Specialist to join our team.

Job Description

Location: Bristol, Onsite

Key Responsibilities

• Test and review various types of content for accuracy, spelling, and grammar.
• Validate content to ensure it is valuable, helpful, and relevant to users.
• Perform hygiene testing on live environments to identify and resolve content issues.
• Work with content creators and other teams to ensure content aligns with briefs and standards.
• Provide actionable feedback to content teams based on testing results.
• Collaborate on planning new content, including contributing ideas for scripts and enhancements.
• Identify gaps in content and propose solutions to address them.
• Process agent feedback and product requests to ensure content meets real‑world needs.
• Regularly review and update existing content to improve clarity and usability.
• Conduct weekly change testing across pre‑production and production environments.
• Collate and distribute release notes for clients, ensuring clear communication of updates.
• Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.
• Maintain documentation of testing results and feedback provided to content teams.
• Adhere to established QA processes to maintain consistent quality across all content.
• Stay informed about best practices for content creation and delivery.
• Contribute to a culture of quality and attention to detail within the team.
• Regularly evaluate customer journeys and content to identify opportunities for improvement.
• Respect the value of information by following Likewize’s data protection / information security policies and procedures.

Required Qualifications

• Basic understanding of content management workflows or testing environments preferred.
• Excellent grasp of spelling, grammar, and language accuracy.
• Strong organisational and time‑management skills.
• Attention to detail with a commitment to high‑quality content standards.
• Proactive and confident, with a strong sense of responsibility for content quality.
• Collaborative mindset, with the ability to communicate effectively across teams.
• Self‑motivated, eager to learn, and adaptable in a fast‑paced environment.

Benefits

• Subsidised on‑site gym open 24/7 with state‑of‑the‑art equipment, fitness classes, and personal training sessions.
• Spacious meeting rooms, fully equipped desks, and multiple breakout areas.
• Outdoor terrace for relaxation and informal meetings.
• Large free on‑site car park.
• Commuting convenience – office less than two miles from city centre.

Equal Opportunity

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.

#J-18808-Ljbffr…