Role Description
The Commercial Assistant is a full-time, on-site role based in Felixstowe. This role supports the commercial team with day‑to‑day activities such as preparing quotations, maintaining pricing and rate files, and assisting with tenders and proposals. The Commercial Assistant helps identify and qualify new client prospects, supports account managers with follow‑ups, and maintains accurate records in CRM and internal systems.
Daily tasks include responding to customer and agent inquiries, coordinating with operations and finance teams, and ensuring timely, clear communication with internal and external stakeholders. The role also involves supporting reporting and analysis of commercial performance, contributing to continuous improvement of processes, and upholding DeepBlue’s standards of service quality and professionalism.
Qualifications
- Strong commercial awareness with experience or interest in Commercial and Commercial Management within logistics, freight forwarding, or a related sector.
- Client-facing skills, including Client Prospecting and Customer Service, with the ability to build and maintain professional relationships.
- Clear and professional Communication skills, both written and verbal, with strong attention to detail and accuracy.
- Solid organizational and administrative abilities, including proficiency with MS Office (Excel, Word, Outlook) and familiarity with CRM or logistics systems.
- Ability to work on‑site in Felixstowe, manage multiple tasks, and meet deadlines in a fast‑paced environment.
- Previous experience in freight forwarding, logistics, or transport operations is an advantage but not essential.
- Educational background in business, logistics, supply chain, or a related field is beneficial, or equivalent practical experience.
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