Membership Officer

Membership Officer – Professional Membership Officer

Location: Abington, Cambridge • Contract: 12 Month Fixed Term • Hours: Full time • Salary: £29,844.05 – £35,000.00 • Closing Date: 2nd July 2026

Responsibilities

• Recruit new members and manage the membership application process, including registration with the Engineering Council.
• Act as the first point of contact for members and non‑members by telephone and email, following enquiries through to completed application.
• Learn and apply membership requirements and processes, update the institution’s database, and work with the team to improve processes and increase digital processing.
• Conduct ongoing market research via surveys and other methods to understand what members value.
• Develop messaging and materials on membership benefits, monitor and record results of recruitment campaigns.
• Build and maintain senior level contacts with key employers and stakeholders, turning contacts into new members.
• Represent the institution at events, presenting and recruiting new members and increasing awareness with other member institutions and societies.
• Lead promotional activities to increase member numbers.

Qualifications

• A degree or equivalent qualification.
• Experience in a customer‑facing role.
• Excellent verbal and written communication, interpersonal and presentation skills.
• Ability to work with established procedures.
• Creative thinking and experience in process improvements and automation.
• Excellent organisational skills, meeting deadlines and paying high attention to detail.
• Demonstrable knowledge of business financial administration.
• Proficiency in Microsoft Office Word, Excel and PowerPoint and familiarity with website tools.

Desirable

• Experience in member services and a membership‑management CRM system.
• Understanding of the role and functions of an international professional member‑based organisation.
• Sales experience.
• Track record of process improvement and automation.
• Experience delivering presentations to varied audiences.
• Project management abilities.

Equal Opportunities

TWI Ltd is committed to treating all employees fairly and being an inclusive employer. We aim to create a work environment where employees can reach their full potential at every level of the organisation.

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