MCS is partnering with a prominent communications provider that is currently expanding its technical operations. Following a recent vacancy, they are seeking a hands‑on, technically‑minded individual to join their dedicated team of four as a Field Telecoms Engineer.
This is a field‑active position involving a mix of desk‑based support and on‑site, managing everything from small business setups to massive enterprise environments with over 1,000 telephones.
Requirements
- Technical Interest: Open to individuals ranging from junior level to highly experienced; full training is provided on new products.
- Service Mindset: Ability to provide day‑to‑day support for infrastructure and diverse customers.
- Compliance: Adhering to strict policies and procedures within an ISO accredited environment (ISO9001 and ISO27001).
- Driving License: A full, current driving license is essential to fulfil the requirements of this role.
- Flexibility: Being part of a 24‑hour call‑out rota is required to assist other engineers and maintain customer service levels.
Your Responsibilities
- Field Servicing: Carrying out the installation, configuration, and commissioning of solutions at customer sites.
- Operational Support: Providing technical support for deployed solutions, extending from telecoms into data networks.
- Customer Interaction: Planning and coordinating effective training to ensure customers understand the benefits of their products.
- Documentation: Completing required reporting and time management documentation within agreed time frames.
- Logistics: Planning and organising travel and accommodation requirements for site visits as needed.
Why This Role?
This company manages critical infrastructure. You will be ramped up to handle enterprise‑style customers, offering a genuine path for professional development and technical longevity, however previous enterprise experience is highly desirable.
What’s on Offer
- Salary: £32,000 – £40,000 | Depending on Experience
- Position: Full‑time, Permanent.
- Vehicle: Company vehicle provided or an allowance for a personal vehicle.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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