Location: Gateshead
We have an exciting opportunity for an Internal Account Manager to join our office team based in Gateshead.
About the Company
Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start‑up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including
- Top 50 Fastest Growing Companies in the Midlands
- Sunday Times Track 100 Fastest Profit Growth in the UK
- Packaging Company of the Year (2023)
Our success is driven by continuous investment in our people, technology, and innovation – with a turnover of £169m in 2024.
About the Team
As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer‑first mindset.
Role of Internal Account Manager
In this role, you will be responsible for the following key areas:
- Providing high‑level support to our Sales team
- Managing customer accounts and building strong client relationships
- Handling sales administration with precision and efficiency
- Supporting the full business cycle, from enquiry through to delivery
- Ensuring a seamless customer experience in a fast‑paced, commercial environment
Key Skills and Essential Experience
Essential requirements for the role:
- 2 years of experience in a B2B Customer Service role
- Competent user of Microsoft Office functions
- Educated to A‑Level Standard (or equivalent)
- Demonstrate strong mathematics and numeracy skills
The successful candidate will also have the following key skills:
- Be outgoing, positive and have excellent communication skills, particularly on the telephone
- Be a strong and accurate administrator
- Be commercially minded
- Be a flexible and supportive member of the team
- Manage a healthy workload and maintain focus and organisation
- Be able to understand and effectively follow company process and procedure
- Have a track record of customer service success and a desire to improve the customer experience
- Show a desire to learn about new and existing products
What You Will Get
- Excellent competitive salary
- A good work/life balance. 8:00 am to 5:00 pm Monday to Friday
- Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
- After 6 months:
- Life insurance
- Company pension scheme
- Cycle to Work scheme
- Optional private healthcare scheme
- The option to become a shareholder in the business after 6 months employment
Covering letters and CVs should be emailed to: Joey Turner, Recruitment Manager. jturner@kitepackaging.co.uk
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