Head of Customer and Business Intelligence

Job Title

Head of Customer and Business Intelligence

Salary: £74,358 per annum plus 10% car allowanceLocation: Stafford/Telford – HybridHours: 36 hours per weekContract Type: Permanent

About the role

We have an exciting opportunity for a Head of Customer and Business Intelligence to join our leadership team.

What you’ll do

• Collaborate with the wider leadership team to deliver and implement organisational strategy
• Enable high performance by supporting leaders with insight, challenge, and services that drive positive outcomes
• Build strong partnerships with senior colleagues to achieve shared strategic goals
• Provide data-driven insight to influence decision‑making, operational planning, and service delivery
• Identify opportunities for improvement and recommend changes that support organisational integration and realisation of merger benefits
• Contribute to governance frameworks, policies, and systems across a complex organisation with diverse stakeholders
• Play an active role in wider organisational discussions, contributing beyond your specific area of expertise

About you

• At least two years’ experience operating at Head of Service level or above
• Strong knowledge of the housing sector, including regulatory and legal frameworks
• Extensive experience managing customer‑focused services such as engagement or complaints
• A solid understanding of key regulatory returns, including Statistical Data Return, Tenant Satisfaction Measures, and Complaints Annual Returns
• Experience leading and managing services within a regulated environment

What we can offer you

• 31 days holiday, bank holidays and three concessionary days over the Christmas period
• Option to join a contributory pension scheme
• Dedicated Employee Healthcare Portal
• Eye care vouchers
• Cycle to work scheme

Inclusive culture

The Housing Plus Group is an inclusive employer committed to supporting all employees.

#J-18808-Ljbffr…