As our new Transport Service Lead, you will champion service excellence through the leadership and management of our network of transport partners. Supporting our Shipping and Delivery networks, you will take responsibility for driving network delivery performance, proactively analysing transport operations and implementing solutions that enhance service quality and customer experience.
This is an exciting opportunity to play a key role in shaping the effectiveness of our transport network. Working closely with carriers, suppliers and internal stakeholders, you will lead performance improvement initiatives, support commercial decision-making and ensure our transport operations remain agile, cost-effective and customer focused.
Key Responsibilities
- Lead and manage relationships with our network of transport partners, ensuring consistent service performance and operational agility.
- Support the delivery of the transport budget through forecasting, spend analysis and cost‑saving initiatives that maintain service quality.
- Monitor and report on transport performance metrics, identifying trends and driving continuous improvement plans with suppliers.
- Support transport procurement activities, including tenders, bids and commercial negotiations.
- Promote safety and compliance across the transport network through operational reviews, audits and best practice implementation.
- Support transport systems, processes and projects to improve efficiency, standardisation and customer experience across the supply chain.
Qualification Requirements
- Previous experience within a Transport, Logistics or Account Management environment.
- Strong understanding of transport operations, delivery models and customer service requirements.
- Proven ability to analyse, manage and present KPI, budget and performance data.
- Experience working with external suppliers or carrier networks to improve operational performance.
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
- Self‑motivated with the ability to work independently whilst contributing effectively as part of a wider team.
Benefits
- A competitive salary alongside inclusion in one of our4 company bonus or incentive schemes, which reinforce our key principle of winning as one team and sharing in our success.
- 20 days annual leave entitlement plus Bank Holidays – we also offer the opportunity to purchase an additional annual leave in case you need a couple of extra days.
- Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
- It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK, enabling you to claim back some of the cost towards everyday healthcare expenses.
- As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all UK Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Diversity & Inclusion
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high‑quality service.
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