Transition Support Administrator (BPA)

Location

Can be located in the Bristol, Watford or London office.

Job Purpose

The role holder will support a pipeline of schemes transitioning to Buy‑Out, engaging with potential prospects via Employee Benefits Consultants, supporting Transition Consultants in transferring portfolios and migrating data to our systems.

Responsibilities

• Support pension risk transfer transactions from initial engagement to onboarding, working with transition consultants and Employee Benefits Consultants/Trustees across the full lifecycle.
• Write business documentation to meet standards within agreed SLAs and expectations of corporate clients.
• Collaborate with Pricing, Legal, Finance and Operational teams to ensure contracts are administered correctly and portfolios are onboarded into Aptia systems.
• Maintain relationships with Employee Benefit Consultants and external parties to drive smooth transition and gather market feedback.
• Reconcile payroll and ensure benefits are paid in line with contractual obligations.
• Manage end‑to‑end process to exceed SLA and client expectations, coordinating with Marketing, Sales Support, Compliance, Pricing, Aptia and Operations teams.
• Lead face‑to‑face meetings with internal and external stakeholders, including senior leadership and trustee committees.
• Proactively seek market feedback, assess changes, and communicate recommendations to senior management to enhance the proposition.

Qualifications

• Commitment to self‑development.
• PC literate.
• Ability to build good working relationships within team and with internal and external customers.
• Ability to organise work under pressure and meet tight deadlines.
• Strong problem‑solving, analytical and financial skills, with the ability to handle large volumes of customer data and pension benefit calculations.
• Track record of building effective relationships in complex environments.
• Strong organisational and change‑management skills and attention to detail with demonstrated ability to prioritise and work independently.
• Good knowledge of all products, processes and procedures within the team.
• Self‑initiative and ability to work toward agreed targets by prioritising and planning.
• Ability to assist between all teams as demand requires.

Benefits

• Competitive salary and comprehensive reward package.
• Generous pension and bonus scheme.
• Income protection, private medical insurance and life assurance.
• Personal and professional development opportunities.

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