Head of Customer Excellence & Omnichannel Growth

Novartis UK is seeking a Customer Excellence Head to lead omnichannel content activation and customer journey orchestration across marketing platforms. The ideal candidate will have 8-12+ years of experience in customer or commercial excellence roles within the pharmaceutical sector, along with a strong understanding of CRM and marketing automation.

You will ensure compliance and KPI tracking, while driving launch excellence processes and collaborating with cross-functional teams to enhance customer engagement strategies.

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