Store Manager – Croydon

Store Manager£32,000 -£36,000 + bonusLocation: Croydon: 40 hours per weekOverview of PositionExperienced in retail leadership, technology, and delivering exceptional customer service?At iSmash, we bring broken devices back to life and support customers when they need us most. We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering both strong commercial results and outstanding customer experiences.You will take ownership of store performance, lead and develop your team, and ensure operational excellence across all areas of the business.This role reports to the Field Support Manager.What will be my duties and responsibilities in this job?Lead, motivate, and develop a high-performing store team through coaching and feedbackDeliver exceptional customer experiences and handle escalated queries effectivelyOversee the day-to-day running of the store, ensuring high operational standardsDrive sales performance through strong product knowledge and serviceEnsure effective stock management and store operationsUse performance data to improve store resultsSupport initiatives to grow footfall and brand awarenessWhat are the requirements needed for this position?3+ years’ experience in a leadership role within a customer-focused retail or service environmentStrong people management skills with the ability to coach, develop, and inspire teamsCommercial awareness with experience managing KPIs, stock, and promotional activityConfident decision-making ability in a fast-paced, dynamic settingExcellent communication skills and ability to manage multiple prioritiesA genuine passion for technology and problem solvingWhat other skills/experience would be helpful to have?Experience within the telecoms or mobile device repair sectorBackground in retail operations, including stock and cost managementStrong understanding of customer experience best practiceAbility to identify local business opportunities and partnershipsA proactive attitude with a focus on continuous improvementBenefitsCompetitive salary plus bonusPersonalised career development and ongoing training opportunitiesCompany pension and increasing holiday allowance with service21 days’ holiday plus 8 bank holidaysOpportunity for relocation support where applicableA supportive, fun culture with recognition and annual awardsAbout iSmashiSmash is the place to go for fast, reliable repairs of smartphones, tablets, and computers. We also offer a wide range of mobile accessories and refurbished devices.This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.Ready to make a difference? Join us and help create a world without#techstress.#LI-OnsiteWe are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Helping People Thrive in a Connected WorldConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .What’s the culture like at Assurant?Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .Company OverviewAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.AI and Biometric UsageAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.Equal Opportunity StatementAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.Job Scam AlertPlease be aware that during Assurant’s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .#J-18808-Ljbffr…