Customer Relations Manager
Hertfordshire
£45-50k per annum w/ OTE of £75k per annum +
A premium elderly care provider is seeking an experienced Customer Relations Manager to join one of its flagship luxury care communities.
This is a fantastic opportunity for a commercially minded relationship-builder who is passionate about delivering exceptional customer experiences whilst supporting occupancy growth within a high-quality care environment.
Working closely with the Home Manager and senior leadership team, you will play a key role in developing community partnerships, managing enquiries, conducting tours, supporting admissions and ensuring prospective residents and families receive an outstanding experience throughout their journey.
Key Responsibilities:
- Drive occupancy through effective enquiry management and relationship building
- Develop and maintain strong relationships within the local community
- Build referral networks across healthcare, community and professional services
- Manage and nurture prospective resident enquiries through to admission
- Conduct high-quality home tours for prospective residents and families
- Coordinate community engagement activities and events
- Support local marketing initiatives and campaigns
- Maintain accurate CRM records and sales pipelines
- Work collaboratively with operational teams to ensure a seamless customer journey
- Act as a brand ambassador within the local market
About You
We are keen to speak with individuals who have experience within:
- Care homes
- Retirement living
- Private healthcare
- Luxury hospitality
- Health & wellbeing services
- High-end customer service environments
You will be:
- A natural relationship builder
- Commercially aware and target-driven
- Passionate about customer experience
- Highly organised with excellent communication skills
- Confident engaging with residents, families and professionals
- Comfortable networking and representing a premium brand
- Motivated by delivering exceptional outcomes
What’s on Offer?
- Competitive basic salary
- Performance-related bonus
- Opportunity to join a respected and growing organisation
- Supportive senior leadership team
- Meaningful role helping families make important life decisions
- Excellent career development opportunities
For a confidential discussion, please contact Corrie Keable at Aiyara Partners.
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