Our client is seeking a highly motivated and detail-oriented Operations Analyst to support their OTC Trading and Clearing functions. This is a client-facing role requiring excellent communication skills and the ability to operate effectively in a fast-paced, high-performance environment.
The successful candidate will play a key role in client onboarding, payment processing, and ongoing client support, while working closely with internal stakeholders across multiple departments.
Key Responsibilities
- Manage KYC and client onboarding processes, ensuring accuracy, completeness, and compliance with regulatory standards
- Process and reconcile client payments efficiently and accurately
- Act as a primary point of contact for client queries, delivering a high standard of service
- Support the day-to-day operations of the OTC Trading and Clearing functions
- Maintain accurate records and ensure data integrity across systems
- Work closely with key stakeholders in Compliance, Trading, Sales, Finance, and Operations teams
- Monitor workflows and ensure tasks are completed within tight deadlines
- Identify opportunities to improve operational processes and client experience
Skills & Experience
Essential:
- High attention to detail and strong organisational skills
- Excellent written and verbal communication skills
- Strong numerical and analytical ability
- Ability to manage multiple tasks and priorities under pressure
- Proven ability to work to tight deadlines in a fast-moving environment
- Client-focused mindset with the ability to exceed the expectations of high-value and demanding clients
- Strong work ethic, willingness to learn, and a positive attitude
Desirable (not essential):
- Experience with MT5 (MetaTrader 5)
- Knowledge of commodity trading markets
- Proficiency in Arabic
What We’re Looking For
Our client wants a proactive and adaptable individual who thrives in a dynamic environment, takes ownership of their work, demonstrates initiative, and is committed to delivering exceptional service to both clients and internal teams.
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