Ulla Johnson is seeking a Boutique Director for our Sloane Street location in London. The Boutique Director is responsible for all aspects of managing a store including: managing a sales and inventory team, overseeing store operations to achieve sales goals, customer satisfaction, and developing business strategies. This role will report to the Retail Director and work closely with the corporate team, located in NYC, to ensure the store is operating properly. Duties will also include following brand guidelines, company policies, and making sure that the right product is in the store. The Boutique Director is also responsible for budget including store payroll and overall expenses.
RESPONSIBILITIES:
Customer Service
- Deliver excellent service to ensure high levels of customer satisfaction
- Promote employee selling and merchandising skill by demonstrating and leading by example
- Build and maintain an effective client list
- Drive business through reacting to customers’ needs and wants
General Responsibilities
- Maintain a professional appearance in the store and phone presence when communicating with clients
- Create business strategies to attract new customers, expand store traffic, retain existing customers, and enhance profitability
- Handle in-store deliveries, transfers, returns, damages, etc.
- Support execution of all visual merchandising updates and standards
- Provide product knowledge on new arrivals to the retail team
- Handle in-store markdowns and promotions
- Be responsible for weekly bank deposits and oversee petty cash log/deposit log
- Keep team informed of store goals and overall store performance
Leadership
- Act as a mentor and leader to retail team while developing individual strengths and identifying opportunities
- Conduct annual reviews
- Maintain strong leadership, critical thinking, and problem-solving skills
- Delegate responsibility and work to the team members
- Train new sales team members and hold the sales team accountable to Ulla Johnson standards
- Interface with all levels of management and associates in a manner that promotes learning and respect
REQUIREMENTS:
- 5+ years of progressive leadership in luxury retail, demonstrating the ability to manage high-performing teams and drive business growth in flagship environments
- Deep understanding of the luxury fashion industry, with a proven track record of delivering exceptional customer experiences and maintaining brand integrity
- A strategic thinker who proactively identifies opportunities for innovation and improvement, balancing creative vision with commercial acumen
- Exceptional verbal and written communication abilities, capable of articulating brand narratives and fostering strong relationships with clients, team members, and stakeholders
- Demonstrated proficiency in building and nurturing long-term client relationships, utilizing available tools to personalize the shopping experience and drive customer loyalty
- Strong ability to mentor and develop diverse teams, creating a culture of continuous learning and high performance
- Expertise in managing store operations, including budgeting, inventory control, and visual merchandising, ensuring alignment with brand standards and financial objectives
Skills:
- Strong analytical, organizational, and communication skills
- Proficiency in English
- Ability to multitask and work with agility across multiple projects
- Proficiency in MS suite (Excel, Outlook, Powerpoint) and familiarity with retail systems
Professional Characteristics:
- Understands importance of brand stewardship and protecting brand equity
- Drives for excellence in all areas
- Ability to see projects through to completion
- Can manage up and effectively summarize challenges, needs, opportunities in a clear and professional manner
Personal Characteristics:
- Professional, curious, diligent, flexible, and collaborative
- Empathy and respect for others
Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press. Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia. She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form. Ulla lives in Brooklyn with her husband and three children.
Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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