Organisation: Leicestershire County Council
Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA
Salary: £26,832 – £28,146 per annum (pro rata for part‑time) (Pay Award Pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 21st June 2026
Interview Date(s): Week commencing 29th June 2026 – Most likely Tuesday 30 June 2026
About the Role
The successful candidate will provide specialist administration support to the Quality and Contracts team. This will involve managing the enquiry line which is the central point for internal staff and external parties to contact the team.
You will be managing a range of queries every day via email and telephone. You will also be supporting the team with information about concerns in providers and safeguarding information.
You will oversee contractual changes and manage information about the quality of contracted providers. The queries are varied and can be very complex so you will need to be confident with dealing with a wide range of information and communicating with different audiences.
You must be able to work with the team to develop processes and support with implementation.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Support people to resolve complex organisational issues including interpreting and communicating information to different audiences.
- Be self‑motivated and able to manage your own workload, including prioritising, meeting timescales and working under pressure.
- Develop and maintain record‑based systems including accurate written records.
- Manage sometimes challenging and potentially confrontational situations with professionalism.
- Have a willingness to learn and develop new skills including understanding of contractual compliance and setting up new contracts.
- Experience of working in an administrative / financial setting including an NVQ Level 2 (or equivalent qualification in administration / secretarial roles).
- Able to use Microsoft Office and other IT systems to a high standard.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Contact Information
Natalie Smith Senior Quality Manager
Contact telephone: 0116 3052848
Contact email: natalie.x.smith@leics.gov.uk
How to Apply
To apply, please upload a supporting statement that explains how you meet the criteria listed in the About You section.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
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