Order Management (OM) Agent

Job DescriptionMajor Duties and ResponsibilitiesEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Order Management files.Use Tree View on a daily basis.Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.Ensure accurate and timely client and vendor billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the DLSOP.Meet KPI standards, as per the company’s procedures.Overseas communications, timely responses to emails and requests (internal and external).Escalation of problems to Management when necessary.Personal DevelopmentMeets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Culture:Adhere to the company’s 10 cultural attributes:…