Account Director – Direct Mail

About the Role

A leading marketing production and direct-mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high-volume direct-mail campaigns.

This is a senior customer-facing role that requires deep, hands‑on understanding of Direct Mail manufacturing processes — not print management.

The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.

Key Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct-mail campaigns from planning to production and delivery.
• Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
• Provide expert guidance on print production, data handling, personalisation, enclosing, and postal optimisation.
• Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
• Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
• Maintain strong, consultative relationships with senior client stakeholders.
• Analyse campaign performance and production data to drive continuous improvement.

About You

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct-mail manufacturing environment.
• In-depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Experience forecasting workloads, planning capacity, and booking jobs directly into production.
• Highly organised, detail‑driven, and comfortable managing multiple complex live projects.
• Excellent communication skills and the ability to manage large clients with confidence and credibility.
• Commercially aware with strong problem‑solving and decision‑making skills.

The Offer

• Competitive salary and benefits package
• Opportunity to work with major national brands and high‑profile marketing campaigns
• A stable, growing organisation with significant investment in technology and production capability
• Supportive, collaborative operational and client‑service teams

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