Retail Apprentice

Historic Royal Palaces is a team of people who love and look after six of the most wonderful palaces in the world and their magnificent historical gardens.

We are looking for a Retail Apprentice at HM Tower of London. As a Retailer Level 2 Apprentice at the Tower of London, you’ll play a vital role in welcoming millions of visitors and helping them take a piece of history home.

Skills

As part of our retail team, you’ll learn the core skills set out in the Retailer Level 2 Standard while helping us deliver an exceptional experience for every visitor. You’ll:

• Offer a warm, friendly welcome and support visitors as they explore our shops.
• Build your customer‑service skills, learning how to engage confidently and professionally.
• Develop strong product knowledge so you can share stories, answer questions and help visitors choose meaningful souvenirs.
• Support the daily running of our shops — from stock and displays to pricing and till work.
• Maintain high standards of presentation, safety and care for our spaces.
• Work closely with colleagues, contributing to a positive, collaborative team culture.
• Undertake any other reasonable tasks as requested by your manager.

You’ll grow your communication, problem‑solving and teamwork skills — all essential elements of the apprenticeship standard.

Replenishment

• Keeping our shops beautifully presented and fully stocked.
• Using stock systems, scanners and equipment safely and confidently.
• Supporting visual merchandising across multiple Tower shops.

Jewellery

• Learning about materials, craftsmanship and ethical sourcing.
• Sharing the stories behind our jewellery collections.
• Helping visitors choose special pieces and advising on care.

Cashiering

• Processing transactions accurately and efficiently.
• Handling payments responsibly and following security procedures.
• Supporting visitors with pricing and product queries.

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