Driver Customer Service Representative

Driver Customer Service Representative

Salary: £27,560 to £31,304 per annum, depending on experience.

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR. Contract: Full‑time, Permanent (Job Share available for 19.5 hours per week).

Benefits include MML Salary Sacrifice Pension, 23 days annual leave (plus bank holidays), and free travel on Tram & NX Bus for you and your partner.

Responsibilities

• Drive trams safely and efficiently across the expanding network.
• Communicate clearly with passengers during travel disruptions.
• Report any safety‑critical concerns promptly and accurately.
• Ensure all passengers hold a valid ticket or pass.
• Deliver exceptional, safe, reliable, and sustainable service.

Qualifications

• Full, clean driving licence held for at least 12 months.
• Aged 21 or over (due to insurance requirements).
• Calm, professional demeanour and ability to thrive under pressure.

Why Join Us?

West Midlands Metro is expanding its network and offers a rewarding career in modern, sustainable urban transport. You’ll receive comprehensive training and support as you grow with the team.

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