Main area Admin Grade Band 2 Contract Fixed term: 6 months (or Secondment) Hours
- Full time
- Flexible working
37.5 hours per week (Monday to Friday, office based) Job ref 246-CEN7928842
Site 80 St. Stephens Road Town Norwich Salary £25,272 gross per annum Salary period Yearly Closing 18/06/2026 23:59
Job overview
Team Administrator role based in Norwich with a 6‑month fixed term. The role supports a busy clinical team providing a responsive administration service for child and adult mental health services.
Main duties of the job
This role involves a range of administration duties to meet the needs of our clinical teams and service users, including business process, referrals, data entry and performance compliance.
- Update the Trust’s electronic records system (Lorenzo) – entering information accurately and timely, including referrals, patient records and transfer of cases.
- Manage assessment and triage spreadsheets.
- Book assessment appointments and follow up outcomes.
- Handle incoming calls, including sensitive calls from distressed individuals.
- Liaise with other teams.
- Support clinicians to maintain electronic patient records.
- Type letters.
- Maintain and monitor spreadsheets.
- Collate and distribute reports.
- Undertake other duties as required, adapting to service needs across the locality.
Qualifications
- NVQ Level 2 in Customer Services or equivalent.
Experience
- Efficiently and politely dealing with internal and external customers.
- Data entry or similar role.
- Experience working in a busy office area.
- Experience in the NHS.
Skills
- Ability to manage and prioritise a variety of tasks.
- Good interpersonal skills.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.
EQUAL OPPORTUNITIES
Aside from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As part of the Disability Confident Employer Guaranteed Interview Scheme, we interview all disabled applicants who meet the essential criteria for the job vacancy.
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