The Body Shop
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience
As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focused store experience on a day to day basis and help build consumer loyalty and awareness of The Body Shop brand.
Delivery
Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We are looking for individuals with strong relationship skills who are confident coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and a passion for our products.
Teamwork and People Management
Our people are at the heart of everything we do. Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working within a customer service and/or beauty environment with sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet business needs
- Good IT skills
- Outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required
Talent Drivers
- Collaborative Skills
- Commerciality
- Leadership
- Personal Conduct
- Purpose
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