The Role
As an Urgent Care Assistant, you will undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
We operate a 24/7, 365 days a year service providing care to our service users. This role will involve providing non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
Shift Schedule
- Monday – Friday 18:15/18:30 – 23:00 (Evenings)
- Monday – Friday 23:00 – 08:00 (Overnights)
- Saturday – Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
Key Duties
Driving
- Drive clinicians to patients’ homes in a safe and legal manner – adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts to ensure they are roadworthy, fuelled and fully equipped.
- Accurately record all medications and consumables used while on shift.
Base Duties
- Be the first point of contact for patients or carers/relatives in our designated Treatment Centres.
- Support clinicians while you are on shift.
- Communicate with patients both in person and via telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
Medication and Stock Management
- Use a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenish car stock at the end of your shift.
- Understand stock rotation and expiry dates during weekly delivery of medications and consumables.
Full Training will be provided.
About You
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Full UK Driving Licence (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
Benefits
- A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times).
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Simply Health cash plan membership.
- Life Assurance.
- Free staff parking.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on Recruitment-team@healthhero.com.
Application
If you would like to make a difference and think this is the role for you, we would love to hear from you. Please contact our Recruitment Team at Recruitment-team@healthhero.com. The closing date is Friday 29th May 2026 (5pm). Working base: Salisbury. Please note that the successful applicant will need an Enhanced DBS which will be applied for by us upon confirmation of appointment. We reserve the right to close this job in the event we receive a sufficient number of applications. We are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
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