Customer Supporter
Dunboyne Court, 170 St Marychurch Road, Torquay, Devon, TQ1 3AB.
£13.23 per hour, 30 hours per week.
Turn everyday moments into something meaningful. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Dunboyne Court.
Your role
As a member of our compassionate, community‑focused team, you will support our retirement community residents, putting people first every single day.
- Welcome customers and provide front‑of‑house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
If you have experience as a Wellbeing Assistant, Activities Coordinator, or supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you.
Your skills
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- This role may require weekend working so a flexible approach is required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
Your rewards
- 33 days’ annual leave pro rata (rising to 38, including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, and an Employee Assistance Programme offering medical, financial, and legal advice, as well as short‑term counselling
- Company‑paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company‑funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Inclusion
We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
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