ON CALL RESPONDER – NORTH LANARKSHIRE
Accountable to: SOL Connect Team Leader
Salary: £14.35 per hour
Hours: 42 average per week
Annual Leave: 6 Weeks
Base: WISHAW
Work Pattern: Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a nightshift-only position. Week 1 – Tuesday, Wednesday, Thursday (36 hour week). Week 2 – Monday, Friday, Saturday, Sunday (48 hour week). Part-time or relief hours may be considered – please indicate in your application.
General Description
To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose. The role is a night shift-based role and would require the post holder to react as and when required to requests of support from people we work for. The role will be based mainly within our Wishaw office, however you may be required to work from the Glasgow office on occasion and in emergencies.
Benefits
Company vehicle will be provided during your shift. The role involves driving company fleet vehicles. Any offer of employment will be subject to candidate meeting the requirements to be insured under the company’s motor insurance policy.
Main Duties of the Post
- Alarm activations
- Personal Care Requests
- Emergency medical support
- Supports after a fall
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- Demonstrate a sound knowledge and understanding of SOL’s policies and procedures which apply to day-to-day care of the individual.
- Uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- Contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.
Other Duties / Expectations
- Ability to understand and work in accordance with the values and principles of SOL and Supported Living.
- Willing to take up training opportunities.
- Willingness to take part and contribute to the appraisal process.
- Have a full valid driving licence and access to a vehicle to travel to each office (car is provided whilst on shift).
Carry the Culture of SOL
- Be a good ambassador for SOL.
- Be sympathetic to the values and beliefs of SOL.
- Be positive in their outlook and open to new ideas and change.
- Be trustworthy.
- Welcome responsibility.
- Be able to work in a person-centred way and promote the needs of each individual.
Work within SOL Connect Team to
- Be able to work under pressure.
- Be a team player who can work well as part of a team, or individually.
- Be responsible and confident in decision making.
- Be able to produce work to deadlines.
- Be able to provide a service to SOL Customers in a consistent and efficient way.
- Be flexible to meet the workload demands of the post, including flexible hours.
- Be willing to undertake training, including I.T. systems.
- Be reliable and adaptable.
Share Organisational Responsibilities
- Excellent interpersonal skills.
- Respect and maintain confidentiality.
- Be computer literate – working knowledge of systems employed.
- Have good organisational skills and ability to prioritise work i.e. time management.
- Be able to understand interpret SOL Policy areas e.g. Equal opportunities and apply these to working practice.
- Have a mature outlook.
- Good communication skills: verbal/written, and presentation.
- Good problem solving skills.
- Be flexible to meet the workload demands of the post.
Experience
- Minimum of 1 year’s experience in the care sector, providing person-centred support to the people we work for.
Location
North Lanarkshire, Scotland
Department
SOL Connect – OCR
Job Title
SOL CONNECT Overnight Responder
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