Body Shop Manager

Bodyshop Manager

Hours: 40 hours per week, Monday – Friday.

We’re looking for a Bodyshop Manager to join our team at Activate Accident Repair Mildenhall.

Key responsibilities

• Plan resources and equipment levels around budgets and financial plans.
• Establish and maintain consistent workflow within the Bodyshop through effective capacity planning.
• Adhere to the operational workshop loading system in line with company policy and procedures, ensuring all targets and deadlines are met or addressed.
• Manage daily production coordination.
• Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
• Manage customer complaints from initial contact through to conclusion, carry out root cause analysis and implement corrective actions.
• Promote good communication throughout all areas of responsibility, developing and fostering a proactive attitude through regular, open and honest communication that supports the achievement of company objectives.
• Conduct regular performance reviews with all team members, monitor targets and identify training needs.
• Lead all recruitment activities in partnership with the People team.
• Promote employee engagement and retention using company schemes such as Employee of the Month.
• Provide support for all site apprentices to review their progress.
• Ensure adherence to all Health and Safety regulations on site, monitor audit performance and take action where required.
• Lead and manage the site to achieve the BSI Kitemark and support other group sites when required.

Skills and experience

• Technical knowledge and experience of the Accident Repair and Bodyshop industry.
• Previous experience in a management position with the ability to lead and coach a team.
• Ability to organise office administration, control systems and financial resources.
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice.
• Knowledge and understanding of the provisions of EPA and CO.
• Knowledge and understanding of BSI Standards and accreditation.
• Strong numeracy and literacy skills.

Benefits

• 33 days holiday (including bank holidays).
• Bonus scheme.
• Annual pay review.
• Personal health cash plan – claim back the cost of things such as dentist and optical check.
• Enhanced maternity / paternity / adoption / shared parental leave.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everyone.

About Activate Group

Activate Group is a growing UK business approaching 1,000+ team members nationwide.

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