Cash Manager – Bluewater
The Opportunity:
As a Cash Manager, you’ll play a pivotal role in the store, ensuring flawless operations and an exceptional in‑store experience from day one. You’ll bring a bold, inclusive spirit to life by leading cash operations with precision, developing a confident and capable team, and upholding the highest standards across accuracy, compliance and customer service.
With a passion for operational excellence and a talent for coaching others, you’ll empower their advisors to deliver seamless transactions, maintain strong operational standards and contribute to a memorable client journey. If you thrive in a fast‑paced retail environment, love building high‑performing teams and take pride in delivering operational perfection, this is your moment to help shape their newest store.
What you’ll be doing:
- Leading, coaching and inspiring the advisors to deliver exceptional service, uphold the operational standards and work collaboratively as one team.
- Providing ongoing training to elevate cash handling capability, operational accuracy, service confidence and product knowledge.
- Conducting performance check‑ins, setting clear goals and creating personalised development plans to support continuous growth.
- Managing Employee Relations matters professionally, including attendance, performance concerns and follow‑up actions.
- Overseeing all cash operations including tills, reconciliations, safe management, deposits and daily audits ensuring accuracy, efficiency and compliance.
- Analysing cash‑related KPIs, identifying opportunities for improvement and driving action plans that elevate operational performance.
- Implementing loss‑prevention processes and ensuring adherence to Sthe company policies to maintain a secure and compliant environment.
- Identifying operational inefficiencies and introducing process improvements to increase productivity and reduce risk.
- Troubleshooting IT and payment‑related issues and ensuring seamless day‑to‑day operations.
- Upholding store standards across cleanliness, organisation and visual presentation to support an elevated customer experience.
- Monitoring stock levels and ensuring prompt replenishment.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
What you’ll bring:
- Proven leadership experience in retail, with strong expertise in cash handling, operational accuracy and financial processes.
- Outstanding customer service skills and the ability to build rapport with both customers and team members.
- Strong coaching and team‑development capability, with confidence supporting both individual and collective performance.
- A genuine passion for the brand, team culture and creating a motivating, inclusive work environment.
- Strong analytical skills and the ability to drive performance improvements across cash and store operations.
- Excellent communication and interpersonal skills, with the confidence to engage and influence diverse teams.
- Strong organisation and time‑management skills, with the ability to manage multiple priorities.
- Experience managing ER processes where needed.
- Confidence using technology to support operational tasks, cash handling, sales tracking and store processes.
- Flexibility to work evenings, weekends and holidays as required.
Benefits:
- Allowances tailored to your role and location – including shoes, lunch and more.
- Competitive pay that grows with you – including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best brands.
- A paid day off on your birthday
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more
Package:
£34,000 + Package + Bonus + Fantastic Benefits
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