Customer Support Advisor

Customer Support Advisor (Supporter Care & Enquiries)

Location: London, UK (Hybrid Working)

Employment Type: Fixed-Term Contract (12 months, Part-Time – 28 hours/week)

Overview

Our client, a purpose-driven international organisation, is seeking a Customer Support Advisor to join its supporter care team on a part-time, fixed-term basis.

This role is ideal for a customer-focused professional who enjoys building relationships, resolving queries, and delivering high-quality service across multiple channels. You will act as a key point of contact, ensuring a positive and professional experience for all customers and stakeholders.

Responsibilities

• Respond to customer enquiries via telephone, email, written correspondence, and social media
• Deliver high-quality, empathetic customer service in a fast-paced environment
• Accurately record interactions and update internal systems and databases
• Build strong relationships with customers, acting as a trusted point of contact
• Manage multiple enquiries simultaneously while maintaining accuracy and attention to detail
• Collaborate with internal teams to resolve complex queries
• Maintain up-to-date knowledge of services, processes, and policies

Requirements

• Strong communication skills, both verbal and written
• Proven experience in a customer service or support-based role
• Ability to manage multiple priorities and work efficiently under pressure
• High level of accuracy and attention to detail when handling data
• Strong organisational and time management skills
• A collaborative team player with a flexible and proactive approach
• Ability to quickly learn systems and processes
• Hybrid working model with flexibility between home and office
• Part-time working (4 days per week, 28 hours)
• Opportunity to work within a purpose-driven organisation
• Supportive and collaborative team environment

Application Process

Interested candidates should apply via the official application platform.

Please note:

• This is a 12-month fixed-term contract starting June 2026
• Working pattern will be agreed with the line manager (Friday availability preferred)
• Applicants must have the right to work in the UK
• This role may include values-based requirements aligned to the organisation’s mission

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