Customer Account Manager

Rewards and Benefits

The Rewards and Benefits on offer:

• Competitive starting salary
• Excellent bonus scheme
• Monday – Friday working hours promoting a healthy work/life balance
• Free Parking
• Company Pension
• Continuous training and development

The Company

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Account Manager to join their team on a full time and permanent basis. This is a very exciting opportunity that offers excellent career progression and development. If you feel you have the required skills and experience, then please apply below for an immediate response!

The Role

• Act as the primary point of contact, responding promptly to customers’ daily needs
• Generate new business by leveraging existing and potential client networks
• Conduct regular account reviews to ensure customer satisfaction and identify areas for improvement
• Manage a portfolio of customer accounts, consistently meeting or exceeding sales targets
• Build and maintain strong, long-term customer relationships
• Recommend strategic actions to enhance sales performance and uncover growth opportunities
• Collaborate closely with cross-functional teams to deliver outstanding customer service
• Analyse sales data and market trends within our CRM system to identify growth potential
• Monitor and report on key account metrics, including revenue growth and customer retention
• Liaise with and provide support to external account managers regarding inbound enquiries
• You will be working either Monday to Friday general office hours.

About You

• Previous Account Management experience
• B2B sales experience
• Highly motivated with a strong, results-driven approach
• Excellent verbal and written communication skills
• Strong relationship-building, negotiation, and stakeholder management abilities
• Proven track record of delivering exceptional customer service
• Commercially minded with a practical, solutions-focused outlook
• Exceptional written accuracy and numerical skills, with a keen eye for detail

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