Front Office Supervisor

Job Description

We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.

Responsibilities

Supervisory Role:

• Oversee the team and ensuring a smooth process.
• Training and induction of all new staff to agreed standards.
• Receive feedback from guests and ensure quick and effective handling of issues.
• Deal with complex enquiries and complaints from clients relating to reception functions.
• Manage daily issues that may arise within the team.
• Participate in monthly team meetings.
• Communicate effectively with other team members.

Reception Duties:

• Extend a warm, efficient welcome for customers.
• Check in and check out of guests’ procedures on the Information Technology system installed at the hotel.
• Respond to phone calls and occasionally take bookings.
• Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
• Rooming of guests and description of room features.
• Create cash register and daily closing.
• Invoice control and credit handling.
• Answer and fulfill all wishes and inquiries of the guests.
• Epitomize the Heartists spirit in interactions with customers.
• Assist the Food and Beverage Department when required.

Health / Safety of people / Environment:

• Supervise the cleanliness of the workplace and the proper functioning of the equipment made available.
• Know and follow the procedures in the event of a fire evacuation.
• Know and apply the sustainable development programmer policy.
• Ensure compliance with service, quality and hygiene standards.
• Apply safety rules in customer reception, particularly for customers with disabilities.

Benefits

Discounted hotel stays across the world with Heartist AccorHotels Card.

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