Outbound Sales & Retention Lead – Contact Centre

The Economist is seeking a Sales and Retention Lead in Greater London to manage outbound telemarketing sales activities and support inbound channels. You’ll collaborate on initiatives to enhance both sales performance and quality assurance, leveraging data to drive decisions.

The ideal candidate will have proven outbound sales experience in a contact centre environment, communication skills, and a sales-driven mindset. This role involves coordinating with outsourced partners to ensure target alignment and quality standards.

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