Location: The London Clinic – Outpatients & DiagnosticsSalary: circa £38,000 (dependent on experience) + excellent benefitsHours: 40 per week – core hours typically 9am-6pm, Monday-Friday (occasional flexibility required for early starts, evenings or weekends)
The role
Are you a Leader, Manager or Supervisor looking for a career move with greater stability and growth?
At The London Clinic, one of the UK’s most respected private hospitals, we are looking for a Patient Access Lead to join our Patient Access team.
This is not just an administrative role – it’s about leading people and creating outstanding first impressions, ensuring every patient and visitor receives a seamless, professional and compassionate experience. You’ll bring your leadership skills from customer service and apply them in healthcare, where they can truly make a difference.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key responsibilities:
- Lead, motivate and support a team of Senior Coordinators and Coordinators.
- Ensure smooth day-to-day front-of-house operations: registrations, enquiries, payments and billing.
- Champion patient experience and service recovery, resolving escalations with empathy and professionalism.
- Monitor team performance against service standards, KPIs and financial accuracy.
- Work closely with Consultants, Secretaries and Clinical teams to ensure a seamless patient journey.
Skills & experience
- Proven experience as a Team Leader, Manager or Supervisor in hospitality, retail, airlines, luxury services or healthcare.
- Strong people skills: coaching, motivating, and managing teams effectively.
- Excellent communication and service recovery skills – calm, adaptable and professional under pressure.
- Financial awareness, including handling payments, reconciliations and billing accuracy.
- IT literacy and confidence to learn patient/customer systems (Meditech desirable).
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.
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