MSP IT Helpdesk Team Lead: Lead & SLA Expert

Elevate Technology Group in Sheffield is seeking an IT Helpdesk Team Lead to oversee a growing team in a Managed Service Provider environment. You will lead and mentor the helpdesk team, manage service improvements, and ensure high-quality support for clients.

The ideal candidate should have strong technical expertise in Windows Server, Microsoft 365, and Entra ID, along with excellent problem-solving and customer service skills. A competitive salary of £30,000 – £35,000, plus 30 days holiday and benefits, is offered.

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