Main duties of the job
What you’ll be doing
In this role, you will take end‑to‑end ownership of a varied portfolio of complex and non‑complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion.
About us
We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core we specialise in claims management, dispute resolution and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. The Claims directorate manages a total of ten indemnity schemes covering clinical and non‑clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients. NHS Resolution is undergoing a transformation and expansion programme to deliver a single, integrated claims function with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
What we’re looking for
In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:
- An understanding of current law and relevant statutes in related insurance, clinical or non‑clinical claims negligence area
- Knowledge and ability to manage complex and non‑complex injury claims from commencement to conclusion
- Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal areas)
- Evidence and ability of managing a large caseload within strict time limits and conflicting priorities
- Ability to engender trust, develop and maintain constructive relationships with external organisations
- Ability to work as a team member and collaboratively with other teams
- Exceptional customer focus and awareness
- Excellent verbal and written communication skills
- Ability to focus on continuous service improvement and innovation
What we offer in return
- Competitive salary and benefits package
- We are a committed flexible and family‑friendly working organisation
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data‑driven strategies
- A commitment to diversity, equality and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days annual leave
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
- When joining the NHS family, there are a wealth of savings, discounts and support available
- 24‑hour employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
Person Specification
Qualifications
- Degree level or equivalent
- Recognised post‑graduate qualification or equivalent skills and experience
- Insurance/legal/medical or other professional qualification
Experience
- Substantial personal injury or clinical negligence claims handling experience, or equivalent knowledge or skills or post‑graduate qualification
- Managing a large caseload within strict time limits and conflicting priorities
- Developing and monitoring processes and procedures
- Not applicable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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