Overview
We are a security‑led Managed Service Provider (MSP) seeking a Professional Services Engineer / Junior Project Engineer to join our expanding team. The role supports senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects and offers a clear pathway into Technical Consultancy and Pre‑Sales Engineering.
Key Responsibilities
- Assist in the delivery of IT infrastructure and cloud projects for clients across the UK.
- Support Windows Server, Active Directory, Microsoft 365, and Exchange migrations.
- Gain hands‑on experience with VMware, Veeam, networking and disaster recovery solutions.
- Produce accurate technical and project documentation.
- Act as a point of escalation for troubleshooting complex issues.
- Work closely with Technical Consultants and Pre‑Sales Engineers to validate solutions.
- Develop strong customer‑facing and consultancy skills.
- Continue building expertise through training, certifications and mentoring.
Skills & Experience
- Windows Server & Active Directory.
- Microsoft 365 / Exchange Online (installation, migrations, administration).
- Networking (switches, firewalls, routers).
- Backups & Disaster Recovery – ideally Veeam.
- VMware vSphere / Virtualisation (desirable).
- Strong troubleshooting, documentation and customer communication skills.
Qualifications
This role suits someone with solid IT infrastructure knowledge, currently working as a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer or Infrastructure Support Analyst, who wants to progress into a Professional Services / Project Engineer role.
Benefits
Hands‑on exposure to cloud, infrastructure and security projects; clear progression into Technical Consultancy and Pre‑Sales roles; full training and support to achieve industry certifications (Microsoft, VMware, Veeam); private pension, BUPA health care, free gym membership and social events.
Location: Cramlington, Northumberland – Salary: £30,000 – £35,000 per year.
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