Head of Patient Experience & Contact Center

TFP Fertility Group in Nottingham is seeking a Head of Patient Contact & Experience to lead the Patient Contact Centre operations. The role involves ensuring high-quality patient interactions from initial enquiry to onboarding, embodying TFP’s values of expertise and compassion.

This position requires strong leadership skills, experience in healthcare settings, and the ability to balance patient satisfaction with operational performance. The role also involves optimizing key performance indicators and fostering a supportive team culture.

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