About the Role
Treehouse Hotels was founded on the ideas that inspire children to build a treehouse… Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. It’s an escape from reality… a place you’ve maybe never been but have always belonged.
At Treehouse Hotel London, we are looking for an F/B Operations Manager who brings that same spark of curiosity, someone with a flair and ability to generate opportunities and to drive commercial performance. You will lead and mentor a talented Food & Beverage team across both Madera and The Nest… elevating dining experiences, celebrations, private events and everything in between.
As the Food & Beverage Operations Manager, you will lead and inspire the F/B team to deliver exceptional guest experiences across all outlets within the hotel. You’ll oversee daily operations, ensuring that each department—from restaurant to bar, banqueting to in-room dining—runs efficiently, profitably, and to the highest standard.
This is a hands‑on leadership role that combines operational excellence with strategic oversight. You will focus on guest satisfaction, team engagement, and commercial success, all while upholding brand standards and promoting a culture of service, quality, and professionalism.
This is a hands‑on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast‑paced environment.
About You
- Previous experience as an F/B Manager or Operations Manager within a hotel or similar hospitality environment
- Proven leadership skills with the ability to develop and inspire a team.
- Strong guest focus and excellent interpersonal skills.
- Collaborative mindset and ability to build a motivated, high‑performing team.
- Commercially astute with solid financial awareness and experience managing P&L.
- Level 3 Food Safety qualification (or willingness to complete)
- Strong knowledge of EPOS and hospitality management systems
- Proven success in managing budgets, staffing, and service quality simultaneously
Key Responsibilities
- Prepare venue budgets and forecasts, maximising revenue and meeting/exceeding budgeted EBITDA.
- Collaborate with Hotel General Manager and Food & Beverage MD, to deliver revenue objectives.
- Recruit, train, and develop team members in line with company policies, enthuse energy in teams to create the best vibe in London!
- Motivate and lead by example, fostering a collaborative and ‘one team’ approach.
- Support operations in all departments and act as Manager on Duty when required.
- Develop initiatives to engage, motivate, and retain employees, aligned with our values and goals.
- Work with the Marketing Director to create a working plan of activity for all venues, including collaboration with brand partners to create exciting activations throughout the year.
Benefits
- Get Paid in Real‑Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real‑time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
- Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
- Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
- Pension Scheme: Plan for your future with your pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
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