Field Service Manager

About the Role

We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment.

In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.

This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.

• Lead and develop a team of Field Service Engineers across the region
• Deliver strong service performance (KPIs, SLAs, first‑time‑fix)
• Drive efficiency and cost control (OPEX) through effective planning and resource management
• Act as the escalation point for customer issues, ensuring timely resolution
• Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
• Partner with Sales and internal teams to enhance customer experience

About You

• Experienced Field Service leader, ideally in medical devices or a regulated industry
• Strong people manager with a track record of improving performance
• Customer-focused, with excellent problem‑solving and communication skills
• Knowledge of quality and regulatory standards is highly desirable

Your Benefits

• Company car
• 34 days holiday (inclusive of public holidays)
• Generous Pension
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)
• Perkbox benefits platform

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