Jet2.com Customer Operations Co-ordinator

About the role

The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas of the company. It is open 24 hours a day, 7 days a week, 365 days a year. This area of the business has direct impact on customers, aircraft and colleagues. It carries a lot of responsibility and pride.

We are looking to hire a Customer Operations Co‑ordinator to join our Customer Operations Team. You will report to the Jet2.com Airline Customer Operations Duty Manager.

Key responsibilities

• Monitor the operational flying programme and manage airline disruption through effective problem solving and high organisational skills.
• Implement the company welfare policy in accordance with EU regulations and Jet2.com standards and manage airline disruption.
• Assist and advise internal and external stakeholders, providing solutions to problems.
• Communicate and manage disruption across the Jet2.com network and the process for disruptive passengers, ensuring all relevant teams are informed of any actions taken.
• Accurately report and log all incidents and actions.

Qualifications and experience

• Experience within an airline or a tour operator is desirable but not essential.
• Effective decision‑making, prioritisation, problem‑solving and detail orientation skills.
• Excellent teamwork and communication skills, and the ability to meet deadlines.
• Role is not customer facing but plays an integral part in the operations control centre.

Shift pattern

This role works across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off – 12 hour).

Benefits

• Colleague discounts on Jet2holidays and Jet2.com flights.
• Generous discretionary Profit Share Scheme.
• Contributory pension scheme.

Join us as we redefine travel experiences and create memories for millions of passengers. Apply today and let your career take flight.

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