Salesforce Admin with Agentforce Chatbot

Overview

Salesforce Admin with Agentforce Chatbot — 12 Month contract initially. Based: Max 3 days per week onsite in London. Rate – £500 – £625 pay p/d via Umbrella.

Responsibilities

• Configure and maintain Salesforce (primarily Service Cloud and digital channels (Web and App)).
• Support the setup and configuration of Agentforce, including configuring business logic via omniflow, maintaining/monitoring/optimising Agentforce Agents.
• Assist with BA teams on implementing chatbot to both website and mobile app (critical path).
• Ensure the chatbot connects properly into FAQ (AEM) articles and customer support journeys.
• Assist with testing, troubleshooting, and product optimisation.

Key Skills & Experience

• Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended).
• Hands on knowledge of Service Cloud, case management, digital engagement, and automations.
• Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.

• Agentforce Chatbot / Conversational AI: Proven experience implementing and configuring Agentforce chatbot solutions.
• Understanding of omniflow orchestration, decision logic, and conversation mapping.
• Familiarity integrating chatbot widgets into web/mobile environments.
• Exposure to LLM based tools, AI driven customer experience solutions, and automation.

• Technical & Integration Knowledge: Understanding of API based integrations, digital channels, and customer engagement workflows.
• Experience working with AEM/FAQ systems or knowledge article integration.

Soft Skills & Ways of Working

• Strong analytical and troubleshooting skills.
• Ability to collaborate across BA, engineering, and customer support teams.
• Excellent communication and documentation abilities.
• Comfortable working in fast paced environments with critical path deliverables.

Additional Notes

Salesforce Admin background (Ideally 3+ years relevant experience). Hands on experience with Agentforce chatbot implementation. Understanding of integrating chat widgets into Web/App environments. Comfortable working across product, engineering, and customer experience teams. Salesforce Admin and Service Cloud certifications. Exposure to LLM based tools, automation, or AI driven CX solutions.

#J-18808-Ljbffr…