Product Owner – Client Onboarding

Product Owner – Client Onboarding – London

Join one of the leading and fastest growing professional services firms as a Product Owner for our Client Onboarding process.

Responsibilities

• Champion the continuous improvement of the Client Onboarding process through the delivery of market leading technology.
• Develop the overall product vision and engage the team and stakeholders in the delivery of that vision.
• Work closely with the Head of Client Onboarding to manage the product backlog and prioritise features in accordance with colleague requirements.
• Own the relationship with the Vendor, ensuring backlog items are clearly understood and requirements/scope fully defined.
• Lead the planning, review and refinement of all development activities, accepting or rejecting work based on agreed acceptance criteria.
• Act as primary liaison for the product across the firm, ensuring information is shared effectively between the vendors, Client Onboarding and Technical teams.
• Manage the budget and scope for any development, track the ongoing BAU budget and liaise with Procurement, Legal and Vendor teams as appropriate.
• Work with Information Security and Data Protection teams to manage any known risks and coordinate activities such as annual penetration testing and DPIA reviews.

Qualifications

• Deep understanding of product management techniques.
• Experience in a professional services or financial services environment.
• Proven ability to provide direction and empowerment to high performing, multidisciplinary teams while ensuring ROI.
• Familiarity with processes, complexities and regulatory requirements that the business faces when engaging with clients to ensure the Workflow Tool “InTapp” is fit for purpose.
• Excellent communicator with strong interpersonal skills with management, team, peers and vendors.
• Excellent documentation and reporting skills.
• Focus on service and continuous improvement.
• Good project management skills.

Nice to haves

• ITIL Foundation or relevant ITIL intermediate qualifications.
• Understanding of InTapp and Client Onboarding.

EEO Statement

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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