Bodyshop Administrator / Automotive Customer Service Advisor
Salisbury
Up to £30,000 + Bonus
Fast paced accident repair centre Permanent Position, Monday to Friday – No Weekends
Access up to 30% of your salary in advance every month! Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday
A great opportunity has just become available at a large, well-established accident repair centre in Salisbury. If you’re passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.
Key Responsibilities
- Handle calls from customers who have their vehicle booked in for repair with the centre
- Deal with customers coming into site and ensure their needs are identified and met
- Deal with all administration regarding all customer claims and documentation
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding vehicle repairs
- Prepare job packs
- Update Autoflow bodyshop management system as required
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
- Initiate job documentation and maintain customer records and follow-up systems
Qualifications
- Excellent customer focused service background
- Ideally have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
- Excellent telephone manner and go above and beyond for all customers
Benefits
- Up to £30,000 + Bonus
- Access up to 30% of your salary in advance monthly
- Pension, Sick pay, enhanced maternity and paternity
- Health cash plan
- Dental care
- Retail discounts
- 29 days holiday
Contact
If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed).
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