ICT Performance Officer

About the Team

Help shape a high‑performing, well‑governed ICT service that delivers value for money, strong supplier oversight and better outcomes for colleagues and residents across Warwickshire.

About the Role

In this key role, you will:

• Lead ICT performance, assurance, supplier oversight and service improvement across key operational services.
• Analyse complex performance, contractual and financial information to identify risks, trends and improvement opportunities.
• Provide professional advice and constructive challenge to ICT managers and teams on governance, compliance and service performance.
• Support procurement and commercial activity, including requirements development, evaluation, governance documentation and contract review.
• Develop and maintain assurance frameworks, performance measures, standards, procedures and service documentation.
• Monitor supplier performance and contract spend, helping to secure value for money, cost avoidance and effective service recovery where needed.
• Work collaboratively across ICT and partner services to deliver continuous improvement and stronger operational integration.

Key Requirements

You’ll bring:

• Substantial experience in ICT performance, assurance, contract management, supplier oversight or a related discipline.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data and turn insight into action.
• Excellent communication skills, able to present technical, commercial or sensitive information clearly to a wide range of audiences.
• Experience supporting procurement, governance or commercial activity within a complex service environment.
• Confidence to influence, negotiate with and challenge internal and external stakeholders to improve outcomes.
• A collaborative approach and the ability to manage competing priorities while delivering high‑quality work to tight deadlines.
• Experience of continuous improvement, service standards, reporting and performance management in practice.
• Knowledge of ICT governance, assurance or risk management frameworks, with ITIL Foundation desirable.
• Fluency duty – the ability to speak and provide advice with accurate spoken English to the public.

Why join us?

• Play a key role in improving ICT performance, governance and value for money across services that support the organisation and residents.
• Work in a collaborative environment where your insight and professional judgement will directly influence service improvement and decision‑making.
• Enjoy flexible, agile working that supports your wellbeing and helps you balance work and home life.
• Access a generous benefits package, including a strong pension scheme and employee wellbeing discounts.

Additional Information

Closing date: 15th June 2026. Interview date: 22nd June 2026.

Equality and Diversity

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under‑representation in its workforce.

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