Company: Bosch Group

Location: Liverpool

Job Description:

Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high‑touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
Promoting memberships to non-members
Advising customers on the best services available
Providing a value‑add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service‑related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets

Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Flexible enough to work as a blended agent across channels, email and chat transactions
Ability to spot sales opportunities, ask for the sale and/or recommend additional products to customers
Excellent problem‑solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic, a warm, helpful and positive approach
The ability to relate to an older demographic of customer
Proactive, confident, self‑motivated and driven to succeed
A team player
IT savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
Commitment to work towards individual and team goals

Monday – Sunday 37.5 hours between 7am and 5pm

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Posted: June 10th, 2026