Join our fantastic Finance team as a Credit Controller and enjoy a diverse role with opportunities for growth and development.
The role
Reporting to the firm’s Collections Manager, this is a key role providing credit control support across the Form, supporting our key business objective of being a leader in client experience whilst driving profitable growth. This is great opportunity to join a high performing finance team and further your career in an ambitious and growing top 50 national law firm.
The person
This role would suit someone who has gained credit control experience whilst working in a high performing finance team, preferably in a professional services firm, with a proven track record of delivering excellent client service.
Given the responsibilities of this role, it’s likely that your background and experience will include:
- High level of numerical and computer literacy, and effective administration skills
- Strong problem-solving skills
- Confident and able to build solid relationships with clients, lawyers and other internal colleagues, and influence people
- Solid educational background, with at least five GCSE passes or equivalent (including Maths and English) at grade 4 or above
- CICM qualification, or working towards this, would be desirable
The role also requires someone who:
- is proactive and target focussed, with resilience to deal with challenging situations and deadlines
- can manage and prioritise their workload with minimal guidance
- has excellent written and verbal communication skills and is able to adapt to different audiences
- has strong attention to detail and an ability to deal with confidential matters
- is a supportive team player.
- is willing to take on new responsibilities and challenges
- can be flexible regarding when annual leave is taken depending on the demands at certain points in monthly and annual reporting cycles
The activities
Main responsibilities
- Develop an in depth understanding of our cash collection policies, processes and systems, to maximise the amount of cash collected each month.
- Develop an understanding of the firm’s business and the matter-to-cash cycle, to contribute to the effective management of the firm’s working capital with the focus on reducing aged debt.
- Build sustainable relationships with our clients to encourage prompt payment, allow swift resolution of queries, and support repeat instructions, via regular contact by phone and email.
- Work to monthly cash targets, manage own ledger and take ownership for resolving queries.
- Provide support to your assigned National Service Line to reduce their aged debts.
- Liaise with lawyer on overdue bills where appropriate, carry out agreed actions and ensure that accurate records of those actions and responses received are kept up to date.
- Ensure data held within the Firm’s systems is up-to-date and accurate regarding credit control activities.
- Develop and maintain good relationships across the business, and an understanding of our clients to reduce persistent payment delays.
- Work with other Credit Controllers, and the wider finance team, to ensure queries are resolved promptly and debt levels are at expected levels.
- Escalate issues promptly, with sufficient and clear detail, in line with agreed processes.
- Liaise with the Debt Recovery Team to identify problem accounts and minimise ongoing risks to the business.
Other responsibilities
- Develop a sound knowledge of key finance systems which are relevant to the role.
- Perform other work as necessary to assist in meeting firm objectives as delegated by the Collections Manager, Billing Manager or Financial Controller.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The benefits
We offer a competitive salary and a wide range of benefits.
We will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.
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