National Account Manager – eCommerce – Prestige

National Account Manager – eCommerce Prestige

SW19 – Wimbledon (2 to 3 days per week in the office)

Role Overview

As National Account Manager – eCommerce Prestige, you will lead Coty’s commercial strategy across a portfolio of key eCommerce retail partners within the Prestige division—representing a critical and fast‑growing channel for Coty’s brands, including Gucci, Hugo Boss, Calvin Klein, Marc Jacobs, Burberry, Chloe . You will drive growth, elevate brand visibility, and deliver best‑in‑class omni‑channel execution in a highly competitive, rapidly evolving online beauty landscape, where winning share and driving conversion is key to success.

Responsibilities

Ecommerce Strategy and Business Planning

• Own and elevate strategic partnerships across a portfolio of key eCommerce accounts, playing a critical role in driving Prestige growth online
• Lead joint business planning, aligning Coty’s Prestige ambitions with each partner’s strategic and digital growth priorities
• Shape tailored activation plans across digital ecosystems, including on‑site visibility, media, and online merchandising to drive performance and conversion
• Collaborate cross‑functionally to deliver seamless, elevated consumer journeys across all digital touchpoints
• Drive impactful online launch strategies, exclusives, and visibility moments to win within a highly competitive digital Prestige environment

Negotiation and Commercial Performance

• Lead negotiations on listings, pricing, promotional strategies, media investment, and visibility across digital platforms
• Balance strong commercial delivery with Prestige brand equity, ensuring premium positioning is maintained in an online‑first environment
• Leverage digital insights, customer data, and market trends to unlock growth opportunities
• Track performance rigorously and translate insights into clear actions to grow share and productivity
• Act as the voice of your eCommerce partners internally, influencing stakeholders with deep customer and shopper understanding

Financial Ownership and Operational Excellence

• Own full P&L for your eCommerce portfolio, delivering against sales, profit, and market share targets
• Manage accurate forecasting aligned to online trading cycles and promotional peaks
• Optimise investment strategy to maximise ROI while supporting sustainable growth
• Ensure excellence in execution across digital availability, stock management, and online presence
• Drive strong financial discipline including budgeting, accruals, and receivables management

Qualifications

• Proven experience as a National/Key Account Manager in beauty, Prestige, or FMCG
• Strong experience managing key eCommerce retailers or digital accounts within a complex retail landscape
• Deep understanding of digital retail, including eCommerce platforms, online merchandising, and performance drivers
• Advanced negotiation and relationship‑building skills with senior stakeholders
• Strong commercial acumen with P&L ownership experience
• Highly analytical with strong forecasting and planning capabilities
• Experience working cross‑functionally in a matrix organisation
• Excellent communication and presentation skills

Benefits

• A competitive benefits package to support your health, wellbeing and financial security
• Private medical insurance with fast access to specialist and mental health support
• 8% pension fully contributed by Coty
• Life assurance and income protection for added peace of mind
• Flexible hybrid working with our Omni‑Working model (up to 50% remote)
• Generous family‑friendly policies including enhanced parental leave, birthday leave, volunteering days and sabbatical options
• Everyday perks including employee discounts and salary sacrifice schemes
• Opportunities to get involved in DE&I, sustainability and employee‑led initiatives

Country/Region: GB

City: London

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