Field Services Engineer

Ideally based around Birmingham, Manchester, Leicester or nearby.

Job Summary

The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on‑site service of audio and visual equipment to our clients.

Core Responsibilities

• Attend all service calls within the client SLA.
• Ensure the client system performs as required through on‑site troubleshooting.
• Recommend products that require replacing at clients’ sites in order to get their systems working.
• Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow‑up needed from you.
• Use Mood Media service App and client portals correctly.
• Maintain the correct level of buffer stock at all times.
• Support and develop colleagues’ knowledge within the same team and wider global teams.
• Work with the client satisfaction team to help improve our client’s experiences with our service teams.
• Perform additional duties, responsibilities, and small installation projects as assigned.

Knowledge, Skills and Abilities

• Excellent audio‑visual product knowledge with experience in service and fault finding.
• Knowledge of 100v and low Z audio systems used in commercial environments.
• Knowledge of display technology (LCD, Projectors and LED).
• Minimum 5 years of industry or associated industry experience within an AV environment.
• Demonstrable experience with IT networks.
• Valid passport with no travel restrictions.
• Clean driving licence.
• Excellent written and verbal communication skills.
• Ability to facilitate scheduled deadlines and manage multiple projects.
• Knowledge of control systems, Q‑SYS, Crestron would be an advantage.

Ideal Characteristics

• Working with change.
• Customer‑centric approach.
• Managing self and other team members.
• High level of customer focus and contact.
• Understanding the business.
• IT knowledge and ability.
• Good level and detailed AV product knowledge and awareness.
• Flexible on working hours to meet the business needs.
• Be available to work outside of normal working hours as required.

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