Credit Controller – TSG UK
Credit control processes are the backbone of any successful organisation and we are committed to maintaining the highest standards. Our finance team is at the heart of this commitment, and we’re looking for a Credit Controller to join our team at TSG UK.
About the role
Your primary objective will be to develop solid alliances with both customers and co‑workers to ensure the accurate and timely processing of payments, maximising the collection of funds and minimising overdue accounts. As an integral part of our financial team, your multi‑skilled approach will help us maintain high levels of financial control and exceptional customer service.
Responsibilities
- Credit Control & Collections
- Actively manage a defined ledger, ensuring prompt collection of outstanding balances in line with agreed payment terms and company procedures.
- Monitor customer credit limits and balances in line with company risk mitigation controls.
- Proactively chase overdue accounts through telephone, email and written correspondence.
- Investigate, manage and resolve invoice and payment queries in a timely and professional manner.
- Escalate high‑risk or long‑overdue accounts to the Credit Control Manager as appropriate.
- Customer & Stakeholder Management
- Build and maintain effective working relationships with customers to support timely payment and issue resolution.
- Liaise with internal stakeholders including Sales, Operations and Finance to resolve disputes and prevent delays in payment.
- Deliver a consistently high standard of customer service, including managing sensitive or escalated conversations professionally.
- Operational & Team Support
- Complete daily credit control administration accurately and on time.
- Maintain accurate records of all collection activity and customer communications.
- Support team cover during periods of holiday or sickness and contribute flexibly across the credit control function.
- Contribute to continuous improvement of credit control processes and ways of working.
Qualifications and Experience
- Previous commercial experience in a finance and/or customer‑focused role with regular interaction across a diverse range of stakeholders.
- Strong customer‑centric approach and ability to build effective working relationships.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Excel; experience of ERP systems is a bonus.
- Strong customer service skills, capable of handling complex situations with professionalism.
- Proven problem‑solving skills and attention to detail.
- Existing knowledge of credit risk principles and debt recovery processes is a big plus.
- Credit management or finance‑related qualification (e.g. CICM) is desirable but not essential.
Benefits
- Salary range: £27,000 – £31,000.
- Company discounts, electric vehicle scheme, salary sacrifice pension and healthcare.
- Great team, professional growth opportunities and exposure across multiple levels of the business.
- Hybrid or remote working to fit with your location, lifestyle and preferences.
- Flexible engagement across credit control and finance functions.
Your career path
This role offers the opportunity to develop a strong foundation in credit control and finance, with potential progression into senior credit control, credit management or wider finance roles.
Employer Statement
We are accepting applications from candidates preferably based within a commutable distance of our Longforgan office, where you can expect a hybrid working pattern once initial training is complete. However we are also open to applications from experienced UK‑based candidates seeking a remote working opportunity.
Diversity, Equity and Inclusion
At TSG UK, we are proud to be an equal‑opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value diverse perspectives and encourage candidates from all backgrounds to apply and contribute to our mission.
Dundee, Scotland, United Kingdom Company: Bitrecruit Client / Employer: Occupop
Posted: 30.05.2026
Job reference: 74f53f20f2b64385405ef0b1d77b5f07
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