Guest Experience Coordinator

Title and Role Summary

Title: Guest Experience CoordinatorTeam: Central OperationsReports to: Office Manager

Role Purpose: As the first and last interaction people experience when visiting MAPP Workspaces, you will deliver outstanding front‑of‑house service to employees, clients, suppliers and guests. Your role involves managing front‑facing meeting rooms and providing operational support to ensure smooth, effective running of the workspace.

Key Responsibilities

• Deliver exceptional customer service by meeting and greeting all visitors professionally, courteously and efficiently, and addressing concerns promptly.
• Operate, set up and manage meeting rooms in line with the daily calendar, including arranging lunch orders and ensuring rooms are ready for use.
• Maintain the highest standard of cleanliness and building management within the reception and meeting rooms, following agreed specifications.
• Implement and uphold reception procedures: key handling, post management, cheque scanning, inbox supervision, bay lift visits, amenity space booking and regular stock checks of office snacks and stationery.
• Support the Workplace Experience Manager and fellow Guest Experience Coordinators on bespoke projects, processes, cover management and stock replenishment.
• Report service failures to the Workspace Experience Manager, own their resolution, share progress updates and manage the ticketing process in the designated system.
• Assist with health & safety evacuations and emergency procedures.
• Identify opportunities to improve processes and continuously implement enhancements.
• Monitor statutory and internal compliance, participate in audits and assessments, and maintain control documents and log books in alignment with MAPP policies, RICS and ISO standards and statutory requirements.

Value, Skills and Competencies

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, Accountable
• Self‑management: Initiative, proactivity and meeting deadlines
• Embracing change, including technology adoption
• Engagement with the big picture
• Excellent service delivery, partnering with internal and external stakeholders, and clear written and verbal communication
• Prioritising results and attention to detail across stakeholders
• Innovative problem‑solving capabilities
• Continuous learning and development of self and others
• Interpersonal and relationship skills for interactions with occupiers, clients, suppliers and wider stakeholders
• Strong written and verbal communication, including report writing

Compensation and Working Hours

Salary: £27,000 – £30,000 per annum, depending on experience.Working hours: 9 am – 5:30 pm Monday – Thursday; 9 am – 5 pm Friday

MAPP is an equal‑opportunity employer. All applicants must have the legal right to work in the UK by the start date of employment.

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