Front Desk Associate

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

The Opportunity

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests. You’ll work weekdays only at a beautiful location supporting the Community Management team.

Duties

• Create a welcoming community environment for our members and guests by greeting all who enter our spaces warmly.
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
• Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
• Help ensure your building is fully operational and make adjustments when needed.
• Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
• Be an expert in WeWork products and services and appropriately promote WeWork‑provided service offerings to our members and guests.

Responsibilities

• Cover the front desk during building business hours and serve as the on‑site point of contact for members located at the Community Bar.
• Register and check in visiting guests in accordance with WeWork’s guest policies.
• Provide orientation of our spaces and relevant information to first‑time visitors and guests.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter at all times.
• Notify members of any food deliveries and packages.
• Learn the names and businesses of members and guests to facilitate community building.
• Maintain relevant member notes and information in WeWork systems.
• Answer questions and recommend appropriate WeWork products and solutions.
• Identify opportunities to celebrate members’ successes.
• Explain WeWork policies and procedures, and recommend local services such as restaurants, delivery, catering, and shipping centers.
• Handle mail and packages throughout the day, including receiving, processing, sorting, and organizing.
• Maintain building amenities, restock community treat bowls, keycards, printers, etc.
• Respond to emergencies and incidents promptly, escalating and recording as needed.

Qualifications

• People‑person who enjoys meeting new people and has outstanding interpersonal skills.
• Comfortable and confident as the face of the brand.
• Detail‑oriented, able to multitask while prioritizing member experience.
• Prior hospitality, retail, or customer service experience preferred but not required.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.
• Secondary school certificate preferred but not required.

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